Our services:
Cloud Telephony
Moving your telephone system to the cloud brings a whole host of benefits, most notably in efficiency for hybrid working.
Employees can use their business line from any of their devices (laptop, handset or mobile) and whether they’re working from home, office or café, your business number is presented identically.
They’ll never miss a call and if they’re unable to answer, their voicemail will be delivered via email.
Why move to cloud telephony?
Use your business line on all of your devices (laptop, handset or mobile), irrespective of where you are working from
Automatic updates and no server to keep up to date (or store!)
30-day call recording as standard
Scalable to grow with your business. The model is simple. One licence per user and there are several different licences to suit that individual’s requirements.
Quick to deploy
Comprehensive reporting
Integrates seamlessly with business apps, including Microsoft Teams and Salesforce
Secure and compliant
Global reliability
Whether your setup is simple or more complex with international sites or contact centres, Pinnacle can provide a cloud telephony solution that suits your needs.
The Process
Moving to the cloud doesn’t need to be daunting. Your designated Project Manager at Pinnacle will manage your migration from start to finish.
We’ll ensure you don’t experience any business interruption and that you have sufficient training to easily navigate the product and its features, allowing you to make the most of its functionality.
Once you’re up and running, our support team will be on-hand for amending groups, holiday programming, adding users, and solving any unexpected issues.
Talk to our team about moving your telephony to the cloud
What about using Microsoft Teams?
Some customers choose to enhance their Microsoft Teams capabilities, rather than a separate cloud telephone system via an 8×8 integration.
Your team will benefit from the familiarity of the Teams interface, but also have access to greater capabilities including:
Unlimited UK calling and low rates
Microsoft Teams certified cloud contact centre
Advanced telephony and contact centre analytics for both Teams and non-Teams calls
Pre-built integrations for major CRM and Business Productivity Apps to support Microsoft Teams
Sending/receiving SMS, MMS
Unlimited global calling
Faxes in Teams – remaining compliant using your 8×8 business number
Enquire about enhancing your Teams
Why Us?
Project management of your installation
Support you can rely on if there are issues on your line
We are a team who…
Are easy to contact
Keep you in the loop
Have the best contacts at your provider to resolve issues
Persevere until the issue is resolved
Pinnacle has a unified solution for every business.
To find out how we can help, please get in touch today.