Get Technical Support
Have a technical issue?
Raise a ticket by emailing support@pinnaclecoms.com and one of the team will be in touch as soon as they can.
Want to speak to someone now?
Call the helpdesk team on +44(0)2074014780 and choose option 1.
Opening Hours
Our helpdesk team are on hand 08.30 am to 5.30pm Monday to Friday.
If you have 24/7 support, please telephone the helpdesk on +44(0)20 7401 4780 to reach our on-call service out of office hours.
Top tips for raising a ticket
It’s not always possible, but it really helps our team (and speeds up your resolution time!) if you can add the below information to your request.
A description of the problem
If the problem is experienced by any other users
If the problem is intermittent
When the problem started
Any actions you have already taken to try and resolve the issue
Get TeamViewer
Have you been asked to download TeamViewer?
Log into the ConnectWise Portal
Raise a ticket for our support team and review any existing ones through the ConnectWise portal.
Don’t have a login?
If you would like to set up a ConnectWise portal account, please email support@pinnaclecoms.com and the team will action your request as soon as possible.