Get Technical Support
![Support-1 (6)](https://wary-hullabaloo.mysites.io/wp-content/uploads/2023/03/Support-1-6.png)
Have a technical issue?
Raise a ticket by emailing support@pinnaclecoms.com and one of the team will be in touch as soon as they can.
Want to speak to someone now?
Call the helpdesk team on +44(0)2074014780 and choose option 1.
![Clock-1 (1)](https://wary-hullabaloo.mysites.io/wp-content/uploads/2023/03/Clock-1-1.png)
Opening Hours
Our helpdesk team are on hand 08.30 am to 5.30pm Monday to Friday.
If you have 24/7 support, please telephone the helpdesk on +44(0)20 7401 4780 to reach our on-call service out of office hours.
![Chat-1 (3)](https://wary-hullabaloo.mysites.io/wp-content/uploads/2023/03/Chat-1-3.png)
Top tips for raising a ticket
It’s not always possible, but it really helps our team (and speeds up your resolution time!) if you can add the below information to your request.
![Download-1 (2)](https://wary-hullabaloo.mysites.io/wp-content/uploads/2023/03/Download-1-2.png)
Get TeamViewer
Have you been asked to download TeamViewer?
![Download-1 (3)](https://wary-hullabaloo.mysites.io/wp-content/uploads/2023/03/Download-1-3.png)
Log into the ConnectWise Portal
Raise a ticket for our support team and review any existing ones through the ConnectWise portal.
Don’t have a login?
If you would like to set up a ConnectWise portal account, please email support@pinnaclecoms.com and the team will action your request as soon as possible.