About Us

One provider for all your technology needs

Pinnacle is part of the Focus Group.

Established in 2003, Focus Group is proud to be one of the UK’s leading providers of essential business technology. With its vision of connecting communities and creating opportunities in a place that people love to work, Focus Group deliver innovative technology solutions, so its customers are free to focus all their energy on the important stuff. Like growing their business.

With a team of over 870 experts who are passionate about what they do, Focus Group provide over 27,500 businesses with an extensive range of the latest technology solutions across Telecoms, IT, Cyber Security, Connectivity, Mobile and Energy.

Our Values | The way we do business

Be exceptional, continuously improve

Always exceed customer expectations by working hard, adapting to change and investing in staff training.

Be an expert, embrace technology

Specialists in all the solutions we deliver, creating real value through innovation.

Be fair and ethical

Work in partnership with our customers, building relationships based on trust and mutually positive outcomes.

Our History | How it all began

With over 20 years’ expertise, we have grown largely from referrals thanks to our happy, long-standing customers.
We now operate from offices in London and Bristol, servicing customers across the UK and abroad.

1999 | We install our first telephone system in London Victoria.

2006 | We begin maintaining telephone systems and provisioning fixed lines.

2012 | We acquire The Word Telecom – a mobile phone specialist.

2013 | We enter the world of IT, merging with Mac Consultants.

2019 | The Word Telecom rebrands and merges with Pinnacle.

2024 | Pinnacle is acquired by Focus Group.

Today | We offer a full technology package covering IT, Connectivity, Telephony and Mobile Solutions.

Vision | To continuously surpass customer expectations, realise employee potential and become the ultimate choice for businesses seeking one provider for all their technology needs.

What to expect from us

One Call

to a team you know and trust.
Staff continuity and no lengthy auto attendants.

First Class Service

with a personal touch.
Quick response times & a team who go the extra mile.

Expert Advice

minus the tech jargon.
Services and products that meet your requirements. One size doesn’t fit all.

360 Approach

Products working together and not in silo. One roadmap that takes you where you need to go.

One Invoice

Access to invoices and bespoke reporting via our billing portal.

Honest & Transparent

Your best interests are our best interests.

What do our customers think?

“Bohill Partners have worked with Pinnacle on our telecom needs for over ten years.  They bring absolute professionalism and personality to their clients and I know that they have our best interests at heart. 

The team has consistently given us great advice and we know that they are easy to contact whenever we need to, even for the smallest of reasons.  We look forward to working with Pinnacle for another ten years (and more!)”.

Bohill Partners

Pinnacle has a unified solution for every business.

To find out how we can help, please get in touch today.

Pinnacle has a unified solution for every business.

To find out how we can help, please get in touch today.