Our services:

IT Support 

Flexible support packages to suit your needs

One size doesn’t fit all, so we offer flexible packages of onsite support hours and remote support hours per month to suit your needs.

Some of our customers benefit from a dedicated Consultant, fulfilling their IT Manager requirements alongside our remote Support Team. 

Others have chosen entirely remote support, with onsite support available should it be required.

Build a technology roadmap to success

Ensure your tech takes you where you need to go.

Together with your objectives, you can rely on our expert advice to form your technology roadmap.

We’ll then work with you to ensure your roadmap stays on track at our regular review meetings, scheduled by your dedicated Account Manager.

Whether it be on site, remote support, or a combination of the two, you can guarantee:

One Call

to a team you know and trust.
Staff continuity and no lengthy auto attendants.

First Class Service

with a personal touch.
Quick response times & a team who go the extra mile.

Expert Advice

minus the tech jargon.
Services and products that meet your requirements. One size doesn’t fit all.

360 Approach

Products working together and not in silo. One roadmap that takes you where you need to go.

One Invoice

Access to invoices and bespoke reporting via our billing portal.

Honest & Transparent

Your best interests are our best interests.

The Process

Onboarding Audit

No stone is left unturned. Expect a full audit of your services, suppliers, contract end dates, and hardware.

Following your audit, Pinnacle will provide recommendations to overcome any current challenges and predicted issues in the future. These then provide the foundation for your roadmap.

Runbook

Developed from your onboarding audit, the live run book comprises of a full summary of services, licencing, & hardware with lifetime and contract end dates.

Full tech transparency, available at any time, so you always know where you are at.

Roadmap

Aligned with your business objectives, our roadmap ensures your technology will take you where your business wants to go.

It delivers accurate forecasting for your budgets and ensures you are pre-empting problems with solutions in place before they start to affect your business.

Talk to our team about moving your IT Support to Pinnacle

In Partnership

Our customer relationships are best described as partnerships.

We need your help for us to understand what your current needs are and what your plans are for the future.

In return you can trust:

We'll do our upmost to support those needs and ensure your technology takes you where you need to go.

If an issue arises, we'll be quick to respond and ensure it is fully resolved.

Your solution will be tailored to suit your requirements. (We don’t believe in one size fits all).

You'll benefit from regular monitoring to ensure we resolve issues before they affect your business.

You'll only be recommended products we know and trust.

In return you can trust:

We will do our upmost to support those needs and ensure your technology takes you where you need to go.

If an issue arises, we will be quick to respond and ensure it is fully resolved.

Your solution will be tailored to suit your requirements. (We don’t believe in one size fits all).

You will benefit from regular monitoring to ensure we resolve issues before they affect your business.

You will only be recommended products we know and trust.

Are you a school or college?

Pinnacle has a unified solution for every business.

To find out how we can help, please get in touch today.

Pinnacle has a unified solution for every business.

To find out how we can help, please get in touch today.