Help! I've lost or had my mobile stolen

During Office Hours?

Please email or call us on +44(0)20 7401 4780 and one of a team will be able to assist you.

Our office opening hours are:

Monday – Friday (excluding bank holidays)
9am – 5.30pm

Out of Office Hours?

1. Contact your network provider as soon as you can

Please bar your number asap by calling the appropriate number below.

Vodafone – 0808 010 1280
O2 – 0800 977 7337
EE – 07973 100 158

2. Contact Pinnacle

On the next business working day, please contact the team by emailing or calling us on +44(0)20 7401 4780 so that we can arrange for a new sim and/or phone and unbar the number for you.