Support requests can be sent to firstname.lastname@example.org.
Alternatively, you can call the help desk on +44(0)20 7401 4780. Please then choose option 1.
Our help desk hours are 9:00AM to 5:30PM, Monday to Friday. Customers with 24×7 cover, please telephone the helpdesk using the above number and you will reach our on-call service out of office hours.
When raising support requests it is helpful to try and include as much information as possible as this will help speed up the resolution times. Key items to include are:
1. A description of the problem
2. If the problem is experienced by any other users
3. If the problem is intermittent
4. When the problem started
5. Actions you may have already taken to try and resolve the issue