Management & Support

Technical problems can hamper any business. But Pinnacle is there for you when it matters most. With a range of service plans to suit your needs, our London-based support team is just an email or telephone call away. And with an average resolution time of just three hours, you can rest assured it will be business as usual again as soon as possible.

IT Services Plans

Pinnacle has tailored IT service plans to suit every budget and requirement. We offer on-site response times in as little as four hours and remote support in just one.

Most importantly, we reduce the likelihood of faults developing in the first place. Our service plans can include monthly software and system maintenance checks, annual IT strategy meetings, quarterly performance reports and real-time system monitoring. We anticipate problems and fix them before they can damage your business.

Telephony Service plans

Pinnacle’s telephony service plans offer a convenient one point of contact for all support queries, with major fault response in as little as two hours.

We offer on-site as well as remote support and replace faulty equipment the very next day. If we maintain your calls and lines, we will even deal with BT and other providers so you don’t have to.

From office hours cover to all day support, whatever your needs Pinnacle has the hassle-free, one point of contact plan for you.

Audit & Strategy

We know your needs change over time. Companies grow. Technology offers new possibilities. That is why Pinnacle works with you to establish a long term vision for your IT and telephony. Our expert team examines your capabilities, budget and priorities to create a bespoke strategy, with regular subsequent audits ensuring you always have the best package of services to realise it.

Business continuity & Disaster Recovery

Pinnacle’s proactive approach to business continuity and disaster recovery helps identify problems before they occur. We analyse your system to isolate and mitigate possible points of failure, working with you to ensure business-critical components have independent backup and recovery capability. Downtime and the accompanying business disruption are kept to a minimum so you can get back to work more quickly.

Monitoring and reporting

Real time data collection and system management enable Pinnacle to diagnose and resolve issues quickly. By installing Nagios monitoring on your network, business-critical systems can be monitored 24/7, with instant alerts generated should faults develop. Deploy Studio allows us to configure new or existing workstations remotely, while Cisco Meraki enables mobile devices and laptops to be tracked and managed centrally in real time. Finally, GLPI, our IT asset management system, holds all your site information in a secure but accessible portal. These four products allow us to keep watch over your system’s health remotely – so you can concentrate on what really matters.