Valleys to Coast

Valleys to Coast (V2C) was the first housing association in Wales to be formed by the large scale transfer of homes from a local authority.

Established in September 2003, V2C owns and manages over 6,000 homes in a diverse mixture of valley and town locations within the county borough of Bridgend.

Funded by a consortium comprising of the Nationwide and Principality Building Societies and the European Investment Bank they are planning to spend over £65m by 2014 to improve the condition of their homes.

Business expectation

When V2C approached Pinnacle, the company was hoping to:

  • Add value by proactively providing unbiased advice and recommendations to improve efficiency and reduce costs
  • Support the business in day to day management of the network contracts
  • Be V2C’s primary point of contact for all mobile and telephony requirements and deal with the complexities and multiple contacts within network providers on V2C’s behalf
  • An expert who will inform us of industry trends and new products and services that may benefit our business

“Your account manager is always available and has always provided us with a very efficient service from advice on hardware choices right through to regular and detailed analysis of our usage profile against network tariffs to ensure we continuously get good value for money from our mobile contracts.”

Nick Meyrick
Head of IT

Business solution

At V2C we wanted to work with a partner who would give us good advice and guidance in best practice around mobile communications and data, and Pinnacle have done all that and we are confident they put our best interests first.