Original Travel


Original Travel is a luxury travel company that provides tailored trips to individuals and small groups.

Pinnacle installed a telephone system for Original Travel’s daughter company Tim Best Travel in 2006 and has looked after their telephone lines ever since.

Business Expectation

In 2012, after acquiring another company – Simoon Travel – Original Travel decided to relocate to a new office. They approached Pinnacle as they needed:

  • All three companies’ mobiles and fixed lines to be managed by one provider
  • To retain all telephone numbers
  • To reduce mobile and landline costs
  • To enable an employee to work remotely

“I would recommend Pinnacle for their speed and efficiency – they are always very quick to answer emails and calls and very quick to fix problems.”

Alastair Poulain
Sales & Operations

Business solution

Pinnacle upgraded Original Travel to an Avaya IP500 telephone system with multi-tenant functionality, which enables all three companies – Original Travel, Tim Best Travel and Simoon Travel – to operate from the same telephone system. Maintaining one system instead of three has drastically reduced Original Travel’s costs.

Pinnacle analysed Original Travel’s mobile bills and devised tariff plans that best suited their requirements. Since Original Travel was keen to keep its telephone numbers, Pinnacle also proposed porting previous numbers to the new company address. On-going mobile and landline costs have thus also been reduced through tailored tariff plans and intelligent call routing.