Newlon Housing Trust


Newlon Housing Trust (NHT) is a charitable housing association that was founded in Hackney in 1968 with the aim of providing decent, affordable homes for local people.

Business Expectation

When approaching Pinnacle, NHT required:

  • A system upgrade before moving office
  • Increased telephony functionality & capacity
  • Increased system resilience

Business Solution

Pinnacle upgraded NHT to an Avaya IP Office 500 telephone system with Preferred Edition. The added functionality Preferred Edition offers such as 40 simultaneous calls, auto attendants, group voicemail, mobile twinning and voice-to-email, ensures NHT’s calls are dealt with more effectively.

Pinnacle also suggested a combination of ISDN lines and SIP lines, ensuring the availability of a second channel via which voice traffic could be routed in the event of a fault.

Importantly, the upgrade was completed in time for the office move meaning staff had time to familiarise themselves with the handsets and phone system.